QSR Specifications and Features Document (PDF)
Physical Configuration of QSR, KDS, Bump Bar
Preparation
Begin preparation by understanding how the QSR hardware and software is configured.
Volanté has specialized servers intended to run the QSR Server software in order to ensure reliability of its operations. For additional security, a second “redundancy server” is an asset that will allow your QSR system to stay up and running in the event of server failure.
Hardware Needed
- 1 Main server and an additional redundancy server (Optional)
- These servers are supplied, built and configured by Volante Systems. Their compact design allows them to be placed almost anywhere at the Store site, including directly behind the monitor if required.
- 1 QSR device per Kitchen Display Screen (KDS)
- 1 Network Cable for the QSR Device to connect to the KDS
- 1 Touch Screen Monitor or Standard Monitor for displaying orders.
- The recommended size is 19" (Including all necessary communication and power cables - Touch required to be USB)
- 1 Bump Bar device (Optional)
- Allows chefs to manage incoming orders and notify staff outside of ready orders.
- This is not required if the store site makes use of a Touch Screen.
- Kitchen Printer - Epson TMU220B (Optional) or Receipt printer - Epson TMT88IV
- These printers can be used to print to after an order is bumped.
- Often they are used by the Expo to print a chit for the runner after he removes the order from the screen
- An additional printer also be used as backup solution for printing receipts.
- Q-Bracket or VESA Mount for the Monitor
- Configure a kitchen display solution with the number of cords displayed to a minimum. The QBracket mounting option keeps your hardware components stacked behind your monitor. This mounting hardware gives you space options for your kitchen, allowing your monitors to be mounted on the table, wall, or ceiling.
- Standard 75 mm and 100 mm VESA mount
- Optional stainless steel bump bar mounting bracket
- QSR Software - For more details, please speak with your sales representative for options on software to meet your needs.
Example 1
Figure 1: A KDS configured next to a Bump Bar on a service countertop.
Example 2
Figure 2: A QSR situated behind a KDS. A Bump Bar is wired to the setup on the post below.
Workflow of QSR and KDS
- At the Kiosk, a cashier or waitstaff enters in an order.
- When an order is entered into the POS by the wait staff it is displayed on the monitor (similar to older methods of printing orders to a docket).
- The next order is fired (sent to the display) and displayed next to the first; and this continues for each additional order. These displays are configured to receive orders via an xCeed unit (or similar QSR server system) in the kitchen.
- The KDS will display all the orders that are coming in and sequence them in your preferred way (time, time by course, rush orders etc).
- Chefs will view the order on their KDS screens. Chefs are prompted to Prep the order, indicated by this display. This prompts them to proceed with preparing the item.
- Extra information for the order can be displayed. Warnings or states of preparation are indicated by color coding.
- When the order is prepared, Chefs can then select “Order Ready”. This is done via the Bump Bar buttons. When this is done, the Order is “bumped” off the display to indicate the item’s completion.
- This status change is sent to the QSR device. The Chef’s Order confirmation is sent to a kitchen printer, where a chit is printed out to confirm it is ready. This chit includes information for the waitstaff, such as time, table, order name, etc.
Specifications
ePic (currently unused by Volanté)
xCeed
QSR’s xCeed kitchen controller is built with the same industrialized construction as the ePic controller, however it provides the capability for running graphical displays available with QSR’s ConnectSmart Kitchen. The xCeed offers enhanced options making it suitable for all kitchens and configurations.
Features and Benefits
- Support for international character sets
- Audio output port
- Landscape and portrait mode compatibility
- Locking VGA, Ethernet and power connections
- PS/2 connection for QSR bump bars
- Supports touch screen monitors and serial printers
- Three USB ports
- Power circuit protection and watchdog timers
- Compatible with QSR's graphical and text-based displays
- Compatible with third party text-based Kitchen Display Systems
- Advanced diagnostics when managed by QSR's ControlPoint
Included with xCeed Package
- QSR’s xCeed Kitchen Controller
- Bump Bar – connects to xCeed via PS/2 connection
- Power Supply
QSR xCeed Specifications
FEATURE | SPECIFICATION |
|---|---|
Operating System | Microsoft Windows® CE |
Memory | 256 MB SD-RAM |
File System | 8 GB SD Flash Memory |
Graphic Options | 1024x768, Wide Screen, Rotated Video Support |
Networking | 10/100 Ethernet LAN |
I/O Ports | 1 Locking Power 1 PS/2 1 RJ-45 1 RS-232 Serial 1 VGA 3 USB (1 Rear, 2 Front) 1 3.5 mm Audio Out |
Expansion | Capabilities Internal USB Header |
Chassis | Plastic with Metal End Plate |
Dimensions | 1.75” x 7.25” x 6.88” (H x W x D) |
Weight | 16 ounces |
Power | Power Surge and Overvoltage Protection External Switching Power Supply Input: 100-240 VAC, 50-60 Hz Output: 9 VDC, 1.7A Regulated |
Environmental | 10° – 50° Celsius Internal Temperature Sensor |
Certifications | FCC Part 15, Class A, EN55022 (1944) Class A, CE, EU RoHS, WEEE, CCC and China RoHS, BSMI, MIC, C-Tick, NOM, Postel, SIRIM |
eXpert
The eXpert has an industrial design that offers an aluminum and steel enclosure, a powerful processor running the Microsoft WES7 operating system, and extensive connections. The eXpert is an excellent option for users wanting high resolutions, full screen video, redundancy protection, desktop applications, and ConnectSmart server-based applications.
Features and Benefits
- Rugged and compact construction built to last
- Support for desktop applications, browser-based content, audio, and video
- Landscape and portrait mode compatibility
- Locking VGA, Ethernet and power connections
- PS/2 connection for QSR bump bars
- 3 USB 2.0 ports
- Optional hard drive for additional storage
- HDMI video output and audio output ports
- Power circuit protection and watchdog timers
- Compatible with QSR's graphical and text-based displays
- Compatible with third party text-based Kitchen Display Systems
Included with ePic Package
- QSR’s ePic Kitchen Controller
- Bump Bar – connects to ePic via PS/2 connection
- Power Supply
QSR eXpert Specifications
FEATURE | SPECIFICATION |
|---|---|
Operating System | Microsoft Windows Embedded Standard 7E |
Memory Options | 2GB SO-DIMM DDR3, 4GB SO-DIMM DDR3 |
File System Options | 16 GB microSD, 32GB mSATA SSD, 64GB mSATA SSD |
Graphic Options | Up to 1920x1080, Dual Video Output, Wide Screen, Rotated Video Support |
Networking | 10/100/1000 Ethernet LAN |
I/O Ports | 1 Locking Power 1 PS/2 1 RJ-45 1 RS-232 Serial 1 VGA 1 HDMI 3 USB 2.0 (1 Rear, 2 Front) 1 3.5 mm Stereo Audio Out |
Boot Options | Software Controllable Options for microSD, mSATA SSD, External USB or PXE Boot |
Chassis | Extruded Aluminum with Steel End Plates |
Dimensions | 1.75” x 7.125” x 6.88” (H x W x D) |
Weight | 2.65 lbs. |
Power | Power Surge and Overvoltage Protection External Switching Power Supply Input: 100-240 VAC, 50-60 Hz Output: 9 VDC, 2.0A Regulated |
Environmental | Ambient Air Operating Temperature 5° – 45° Celsius Internal Temperature Sensor CPU-Based Temperature Sensor with Auto Shutdown |
Certifications | FCC Part 15, Class A, EN55022 (1944) Class A, EU RoHS, CE, WEEE |
Brackets
Q-Bracket
The Q-bracket is piece of equipment that allows users to configure cable setups cleanly and efficiently by running them through pole structures. This allows clients to run a kitchen display solution while keeping hardware safe, and reducing the number of cords displayed to a minimum, maintaining them even in harshest of kitchen environments with QSR’s kitchen display system mount. The Q-Bracket mounting option keeps your hardware components stacked behind your monitor with its interchangeable, modular design. This mounting hardware gives you options for your kitchen, whether your monitors need to be mounted on the table, wall, or ceiling.
- Built-in tie-wrap holes keep wires secure and out of sight to increase the safety in your kitchen areas. A quick release adapter allows monitors to be swapped out without the use of tools. The QBracket’s quick and easy installation and compact design make this bracket a favorite for kitchen hardware.
- QSR’s hardware and mounting options work together to create a durable, flexible solution for restaurant kitchens of all segments and sizes.
Features
- Strong-rolled steel construction
- Durable powder-coating finish
- Table-top, ceiling or wall mounting
- Standard 75 mm and 100 mm VESA mount
- Built-in cable management
- Modular controller, bump bar and power supply brackets
- Adjustable height bump bar bracket
- Locking bump bar bracket
- Optional stainless steel bump bar mounting bracket
- Monitor quick-release
QSR Kitchen Video Bracket Configurations and Instructions
Additional instructions on other QSR bracket configurations are detailed in the documents below:
https://www.qsrautomations.com/products/mounting/kds-mount/
https://www.qsrautomations.com/products/mounting/restaurant-adapter/
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Overview
Quick Service Restaurant (QSR) solutions are used by Volanté to improve efficiency in food service operations. These QSRs are provided by QSR Automations, and serve to relay information from kiosk or cashier orders to a Kitchen display.
The QSR Xceed is one of several QSR products used by Volanté. It was designed to take the place of previous Kitchen Printer Solutions, and replace them with a newer, simplified monitor system, where each monitor would control and route ordered items between each other.
Its portable design and structure also leaves more valuable space in storefronts and kitchen counters for staff to make use of.
This software can be used for both Table Service and Fast Food Service. In addition, this system benefits the customer, saving them paper and utilizing a Screen in tandem with either a Bump Bar or a Touch Screen solution. For additional flexibility, both options can be used at once.
QSR Xceed works best with Volanté Build Version 1620_0060 or higher.
QSR Guide and Specifications
Revision: 1.5
Last updated: Nov 23rd, 2020
Dropbox: https://www.dropbox.com/s/k1zyx51b041gtnf/QSR_Guide%2BSpecifications_2020_23.pdf?dl=0
Physical Configuration of QSR, KDS, Bump Bar
Preparation
Begin preparation by understanding how the QSR hardware and software is configured.
Volanté has specialized servers intended to run the QSR Server software in order to ensure reliability of its operations. For additional security, a second “redundancy server” is an asset that will allow your QSR system to stay up and running in the event of server failure.
Hardware Needed
- 1 Main server and an additional redundancy server (Optional)
- These servers are supplied, built and configured by Volante Systems. Their compact design allows them to be placed almost anywhere at the Store site, including directly behind the monitor if required.
- 1 QSR device per Kitchen Display Screen (KDS)
- 1 Network Cable for the QSR Device to connect to the KDS
- 1 Touch Screen Monitor or Standard Monitor for displaying orders.
- The recommended size is 19" (Including all necessary communication and power cables - Touch required to be USB)
- 1 Bump Bar device (Optional)
- Allows chefs to manage incoming orders and notify staff outside of ready orders.
- This is not required if the store site makes use of a Touch Screen.
- Kitchen Printer - Epson TMU220B (Optional) or Receipt printer - Epson TMT88IV
- These printers can be used to print to after an order is bumped.
- Often they are used by the Expo to print a chit for the runner after he removes the order from the screen
- An additional printer also be used as backup solution for printing receipts.
- Q-Bracket or VESA Mount for the Monitor
- Configure a kitchen display solution with the number of cords displayed to a minimum. The QBracket mounting option keeps your hardware components stacked behind your monitor. This mounting hardware gives you space options for your kitchen, allowing your monitors to be mounted on the table, wall, or ceiling.
- Standard 75 mm and 100 mm VESA mount
- Optional stainless steel bump bar mounting bracket
- QSR Software - For more details, please speak with your sales representative for options on software to meet your needs.
Example 1
Figure 1: A KDS configured next to a Bump Bar on a service countertop.
Example 2
Figure 2: A QSR situated behind a KDS. A Bump Bar is wired to the setup on the post below.
Workflow of QSR and KDS
- At the Kiosk, a cashier or waitstaff enters in an order.
- When an order is entered into the POS by the wait staff it is displayed on the monitor (similar to older methods of printing orders to a docket).
- The next order is fired (sent to the display) and displayed next to the first; and this continues for each additional order. These displays are configured to receive orders via an xCeed unit (or similar QSR server system) in the kitchen.
- The KDS will display all the orders that are coming in and sequence them in your preferred way (time, time by course, rush orders etc).
- Chefs will view the order on their KDS screens. Chefs are prompted to Prep the order, indicated by this display. This prompts them to proceed with preparing the item.
- Extra information for the order can be displayed. Warnings or states of preparation are indicated by color coding.
- When the order is prepared, Chefs can then select “Order Ready”. This is done via the Bump Bar buttons. When this is done, the Order is “bumped” off the display to indicate the item’s completion.
- This status change is sent to the QSR device. The Chef’s Order confirmation is sent to a kitchen printer, where a chit is printed out to confirm it is ready. This chit includes information for the waitstaff, such as time, table, order name, etc.
Specifications
ePic (currently unused by Volanté)
xCeed
QSR’s xCeed kitchen controller is built with the same industrialized construction as the ePic controller, however it provides the capability for running graphical displays available with QSR’s ConnectSmart Kitchen. The xCeed offers enhanced options making it suitable for all kitchens and configurations.
Features and Benefits
- Support for international character sets
- Audio output port
- Landscape and portrait mode compatibility
- Locking VGA, Ethernet and power connections
- PS/2 connection for QSR bump bars
- Supports touch screen monitors and serial printers
- Three USB ports
- Power circuit protection and watchdog timers
- Compatible with QSR's graphical and text-based displays
- Compatible with third party text-based Kitchen Display Systems
- Advanced diagnostics when managed by QSR's ControlPoint
Included with xCeed Package
- QSR’s xCeed Kitchen Controller
- Bump Bar – connects to xCeed via PS/2 connection
- Power Supply
QSR xCeed Specifications
FEATURE | SPECIFICATION |
|---|---|
Operating System | Microsoft Windows® CE |
Memory | 256 MB SD-RAM |
File System | 8 GB SD Flash Memory |
Graphic Options | 1024x768, Wide Screen, Rotated Video Support |
Networking | 10/100 Ethernet LAN |
I/O Ports | 1 Locking Power 1 PS/2 1 RJ-45 1 RS-232 Serial 1 VGA 3 USB (1 Rear, 2 Front) 1 3.5 mm Audio Out |
Expansion | Capabilities Internal USB Header |
Chassis | Plastic with Metal End Plate |
Dimensions | 1.75” x 7.25” x 6.88” (H x W x D) |
Weight | 16 ounces |
Power | Power Surge and Overvoltage Protection External Switching Power Supply Input: 100-240 VAC, 50-60 Hz Output: 9 VDC, 1.7A Regulated |
Environmental | 10° – 50° Celsius Internal Temperature Sensor |
Certifications | FCC Part 15, Class A, EN55022 (1944) Class A, CE, EU RoHS, WEEE, CCC and China RoHS, BSMI, MIC, C-Tick, NOM, Postel, SIRIM |
eXpert
The eXpert has an industrial design that offers an aluminum and steel enclosure, a powerful processor running the Microsoft WES7 operating system, and extensive connections. The eXpert is an excellent option for users wanting high resolutions, full screen video, redundancy protection, desktop applications, and ConnectSmart server-based applications.
Features and Benefits
- Rugged and compact construction built to last
- Support for desktop applications, browser-based content, audio, and video
- Landscape and portrait mode compatibility
- Locking VGA, Ethernet and power connections
- PS/2 connection for QSR bump bars
- 3 USB 2.0 ports
- Optional hard drive for additional storage
- HDMI video output and audio output ports
- Power circuit protection and watchdog timers
- Compatible with QSR's graphical and text-based displays
- Compatible with third party text-based Kitchen Display Systems
Included with ePic Package
- QSR’s ePic Kitchen Controller
- Bump Bar – connects to ePic via PS/2 connection
- Power Supply
QSR eXpert Specifications
FEATURE | SPECIFICATION |
|---|---|
Operating System | Microsoft Windows Embedded Standard 7E |
Memory Options | 2GB SO-DIMM DDR3, 4GB SO-DIMM DDR3 |
File System Options | 16 GB microSD, 32GB mSATA SSD, 64GB mSATA SSD |
Graphic Options | Up to 1920x1080, Dual Video Output, Wide Screen, Rotated Video Support |
Networking | 10/100/1000 Ethernet LAN |
I/O Ports | 1 Locking Power 1 PS/2 1 RJ-45 1 RS-232 Serial 1 VGA 1 HDMI 3 USB 2.0 (1 Rear, 2 Front) 1 3.5 mm Stereo Audio Out |
Boot Options | Software Controllable Options for microSD, mSATA SSD, External USB or PXE Boot |
Chassis | Extruded Aluminum with Steel End Plates |
Dimensions | 1.75” x 7.125” x 6.88” (H x W x D) |
Weight | 2.65 lbs. |
Power | Power Surge and Overvoltage Protection External Switching Power Supply Input: 100-240 VAC, 50-60 Hz Output: 9 VDC, 2.0A Regulated |
Environmental | Ambient Air Operating Temperature 5° – 45° Celsius Internal Temperature Sensor CPU-Based Temperature Sensor with Auto Shutdown |
Certifications | FCC Part 15, Class A, EN55022 (1944) Class A, EU RoHS, CE, WEEE |
Brackets
Q-Bracket
The Q-bracket is piece of equipment that allows users to configure cable setups cleanly and efficiently by running them through pole structures. This allows clients to run a kitchen display solution while keeping hardware safe, and reducing the number of cords displayed to a minimum, maintaining them even in harshest of kitchen environments with QSR’s kitchen display system mount. The Q-Bracket mounting option keeps your hardware components stacked behind your monitor with its interchangeable, modular design. This mounting hardware gives you options for your kitchen, whether your monitors need to be mounted on the table, wall, or ceiling.
- Built-in tie-wrap holes keep wires secure and out of sight to increase the safety in your kitchen areas. A quick release adapter allows monitors to be swapped out without the use of tools. The QBracket’s quick and easy installation and compact design make this bracket a favorite for kitchen hardware.
- QSR’s hardware and mounting options work together to create a durable, flexible solution for restaurant kitchens of all segments and sizes.
Features
- Strong-rolled steel construction
- Durable powder-coating finish
- Table-top, ceiling or wall mounting
- Standard 75 mm and 100 mm VESA mount
- Built-in cable management
- Modular controller, bump bar and power supply brackets
- Adjustable height bump bar bracket
- Locking bump bar bracket
- Optional stainless steel bump bar mounting bracket
- Monitor quick-release
QSR Kitchen Video Bracket Configurations and Instructions
Additional instructions on other QSR bracket configurations are detailed in the documents below:
https://www.qsrautomations.com/products/mounting/kds-mount/
https://www.qsrautomations.com/products/mounting/restaurant-adapter/
Related Articles
Edit the "Content by Label" macros and configure the macros to show relevant content based on this page. If there are other articles that don't appear in the search, manually insert a link to it below in the See Also section.
See Also: