QSR – Behavior for Transactions on Terminals

Owned by Douglas Chow
Last updated: Feb 09, 2023
2 min read

Broadcast Changes to Tables to Other Terminals in Tabs/Tables/Drive Thru/Drive-Through (1781+)

As of Volante Build 1781_0000, all changes made within a Table transaction will be broadcast to other terminals.

APIs sent to the QSR will be broadcast to other terminals, and not only terminals where the transaction was created. This is to aid sites that make use of multiple POSes, and will broadcast information required by other terminals to complete QSR transactions.

  • Changes within the same terminal group will be reflected correctly on QSR terminals regardless of the origin of the transaction.

  • This functionality should include transactions performed in Tabs, Tables, Drive Thru mode, and Drive-Through modes.

  • Changes to the customer associated with the transaction will also be sent to all other terminals in the same terminal group.

    • E.g. Item features QSR department ID

  • Broadcasting will be done within the same terminal group.

  • This feature will work or environments making use of multiple POSes.

Examples

Configure QSR

  • Ensure Seats field will be displayed for every order

  • Use 2 or more POSes

    • Ensure both POSes belong to the same Transaction Sharing group (not admin group, a.k.a. group -1)

Enable Modes

  • Tables

  • Tabs

  • Drive Thru

  • Drive-Through

Example for Voiding Items and Checking they are all on the QSR Display

  • Use multiple Menu Items

    • Set these items to use QSR department ID > 0

    • Add to a Kitchen Video printer type

  • On POS1:

    • Access POS mode

    • Create an Order Type (if applicable, ensure head count = 1)

    • Add Menu Items

    • Exit the application.

    • Check that items appear on the QSR in the first slot.

  • On POS2:

    • Access POS mode

    • Create (if applicable, ensure head count = 1)

    • Add items

    • Exit

  • Void all Menu Items.

  • On the QSR kitchen display, ensure that:

    • The first order slot contains rows of Menu Items

    • The second order slot is blank

     

Example when both POSes Belong to the Transaction Sharing Group

Configure QSR with the following settings:

  • Ensure Seats field will be displayed for every order

  • In this example, we will make use of 2 POSes

    • Ensure both POS belong to the same Transaction Sharing group (not admin group, a.k.a. group -1)

Enable the following mode

  • Tables

  • Tabs

  • Drive Thru

  • Drive-Through

Use multiple Menu Items

  • Set these items to use QSR department ID > 0

  • Add to a Kitchen Video printer type