Overview

Quick Service Restaurant (QSR) solutions are used by Volanté to improve efficiency in food service operations. These QSRs are provided by QSR Automations, and serve to relay information from kiosk or cashier orders to a Kitchen display.

The QSR Xceed is one of several QSR products used by Volanté. It was designed to take the place of previous Kitchen Printer Solutions, and replace them with a newer, simplified monitor system, where each monitor would control and route ordered items between each other.

Its portable design and structure also leaves more valuable space in storefronts and kitchen counters for staff to make use of.

This software can be used for both Table Service and Fast Food Service. In addition, this system benefits the customer, saving them paper and utilizing a Screen in tandem with either a Bump Bar or a Touch Screen solution. For additional flexibility, both options can be used at once.

QSR Xceed works best with Volanté Build Version 1620_0060 or higher.

Reference Guides and Process Documents

QSR Guide and Specifications

Revision: 1.5

Last updated: Nov 23rd, 2020

Dropbox: https://www.dropbox.com/s/k1zyx51b041gtnf/QSR_Guide%2BSpecifications_2020_23.pdf?dl=0

Physical Configuration of QSR, KDS, Bump Bar

Preparation

Begin preparation by understanding how the QSR hardware and software is configured.

Volanté has specialized servers intended to run the QSR Server software in order to ensure reliability of its operations. For additional security, a second “redundancy server” is an asset that will allow your QSR system to stay up and running in the event of server failure.

Hardware Needed

1 Main server and an additional redundancy server (Optional)
- These servers are supplied, built and configured by Volante Systems. Their compact design allows them to be placed almost anywhere at the Store site, including directly behind the monitor if required.
1 QSR device per Kitchen Display Screen (KDS)
1 Network Cable for the QSR Device to connect to the KDS
1 Touch Screen Monitor or Standard Monitor for displaying orders.
- The recommended size is 19" (Including all necessary communication and power cables - Touch required to be USB)
1 Bump Bar device (Optional)
- Allows chefs to manage incoming orders and notify staff outside of ready orders.
- This is not required if the store site makes use of a Touch Screen.
Kitchen Printer - Epson TMU220B (Optional) or Receipt printer - Epson TMT88IV
- These printers can be used to print to after an order is bumped.
- Often they are used by the Expo to print a chit for the runner after he removes the order from the screen
- An additional printer also be used as backup solution for printing receipts.
Q-Bracket or VESA Mount for the Monitor
- Configure a kitchen display solution with the number of cords displayed to a minimum. The QBracket mounting option keeps your hardware components stacked behind your monitor. This mounting hardware gives you space options for your kitchen, allowing your monitors to be mounted on the table, wall, or ceiling.
- Standard 75 mm and 100 mm VESA mount
- Optional stainless steel bump bar mounting bracket
QSR Software - For more details, please speak with your sales representative for options on software to meet your needs.

Example 1

Figure 1: A KDS configured next to a Bump Bar on a service countertop.

Example 2

Figure 2: A QSR situated behind a KDS. A Bump Bar is wired to the setup on the post below.

Workflow of QSR and KDS

At the Kiosk, a cashier or waitstaff enters in an order.
When an order is entered into the POS by the wait staff it is displayed on the monitor (similar to older methods of printing orders to a docket).
The next order is fired (sent to the display) and displayed next to the first; and this continues for each additional order. These displays are configured to receive orders via an xCeed unit (or similar QSR server system) in the kitchen.
The KDS will display all the orders that are coming in and sequence them in your preferred way (time, time by course, rush orders etc).
Chefs will view the order on their KDS screens. Chefs are prompted to Prep the order, indicated by this display. This prompts them to proceed with preparing the item.
Extra information for the order can be displayed. Warnings or states of preparation are indicated by color coding.
When the order is prepared, Chefs can then select “Order Ready”. This is done via the Bump Bar buttons. When this is done, the Order is “bumped” off the display to indicate the item’s completion.
This status change is sent to the QSR device. The Chef’s Order confirmation is sent to a kitchen printer, where a chit is printed out to confirm it is ready. This chit includes information for the waitstaff, such as time, table, order name, etc.

Specifications

ePic (currently unused by Volanté)

xCeed

QSR’s xCeed kitchen controller is built with the same industrialized construction as the ePic controller, however it provides the capability for running graphical displays available with QSR’s ConnectSmart Kitchen. The xCeed offers enhanced options making it suitable for all kitchens and configurations.

Features and Benefits

Support for international character sets
Audio output port
Landscape and portrait mode compatibility
Locking VGA, Ethernet and power connections
PS/2 connection for QSR bump bars
Supports touch screen monitors and serial printers
Three USB ports
Power circuit protection and watchdog timers
Compatible with QSR's graphical and text-based displays
Compatible with third party text-based Kitchen Display Systems
Advanced diagnostics when managed by QSR's ControlPoint

Included with xCeed Package

QSR’s xCeed Kitchen Controller
Bump Bar – connects to xCeed via PS/2 connection
Power Supply

QSR xCeed Specifications

FEATURE	SPECIFICATION
Operating System	Microsoft Windows® CE
Memory	256 MB SD-RAM
File System	8 GB SD Flash Memory
Graphic Options	1024x768, Wide Screen, Rotated Video Support
Networking	10/100 Ethernet LAN
I/O Ports	1 Locking Power 1 PS/2 1 RJ-45 1 RS-232 Serial 1 VGA 3 USB (1 Rear, 2 Front) 1 3.5 mm Audio Out
Expansion	Capabilities Internal USB Header
Chassis	Plastic with Metal End Plate
Dimensions	1.75” x 7.25” x 6.88” (H x W x D)
Weight	16 ounces
Power	Power Surge and Overvoltage Protection External Switching Power Supply Input: 100-240 VAC, 50-60 Hz Output: 9 VDC, 1.7A Regulated
Environmental	10° – 50° Celsius Internal Temperature Sensor
Certifications	FCC Part 15, Class A, EN55022 (1944) Class A, CE, EU RoHS, WEEE, CCC and China RoHS, BSMI, MIC, C-Tick, NOM, Postel, SIRIM

eXpert

The eXpert has an industrial design that offers an aluminum and steel enclosure, a powerful processor running the Microsoft WES7 operating system, and extensive connections. The eXpert is an excellent option for users wanting high resolutions, full screen video, redundancy protection, desktop applications, and ConnectSmart server-based applications.

Features and Benefits

Rugged and compact construction built to last
Support for desktop applications, browser-based content, audio, and video
Landscape and portrait mode compatibility
Locking VGA, Ethernet and power connections
PS/2 connection for QSR bump bars
3 USB 2.0 ports
Optional hard drive for additional storage
HDMI video output and audio output ports
Power circuit protection and watchdog timers
Compatible with QSR's graphical and text-based displays
Compatible with third party text-based Kitchen Display Systems

Included with ePic Package

QSR’s ePic Kitchen Controller
Bump Bar – connects to ePic via PS/2 connection
Power Supply

QSR eXpert Specifications

FEATURE	SPECIFICATION
Operating System	Microsoft Windows Embedded Standard 7E
Memory Options	2GB SO-DIMM DDR3, 4GB SO-DIMM DDR3
File System Options	16 GB microSD, 32GB mSATA SSD, 64GB mSATA SSD
Graphic Options	Up to 1920x1080, Dual Video Output, Wide Screen, Rotated Video Support
Networking	10/100/1000 Ethernet LAN
I/O Ports	1 Locking Power 1 PS/2 1 RJ-45 1 RS-232 Serial 1 VGA 1 HDMI 3 USB 2.0 (1 Rear, 2 Front) 1 3.5 mm Stereo Audio Out
Boot Options	Software Controllable Options for microSD, mSATA SSD, External USB or PXE Boot
Chassis	Extruded Aluminum with Steel End Plates
Dimensions	1.75” x 7.125” x 6.88” (H x W x D)
Weight	2.65 lbs.
Power	Power Surge and Overvoltage Protection External Switching Power Supply Input: 100-240 VAC, 50-60 Hz Output: 9 VDC, 2.0A Regulated
Environmental	Ambient Air Operating Temperature 5° – 45° Celsius Internal Temperature Sensor CPU-Based Temperature Sensor with Auto Shutdown
Certifications	FCC Part 15, Class A, EN55022 (1944) Class A, EU RoHS, CE, WEEE

Brackets

Q-Bracket

The Q-bracket is piece of equipment that allows users to configure cable setups cleanly and efficiently by running them through pole structures. This allows clients to run a kitchen display solution while keeping hardware safe, and reducing the number of cords displayed to a minimum, maintaining them even in harshest of kitchen environments with QSR’s kitchen display system mount. The Q-Bracket mounting option keeps your hardware components stacked behind your monitor with its interchangeable, modular design. This mounting hardware gives you options for your kitchen, whether your monitors need to be mounted on the table, wall, or ceiling.

Built-in tie-wrap holes keep wires secure and out of sight to increase the safety in your kitchen areas. A quick release adapter allows monitors to be swapped out without the use of tools. The QBracket’s quick and easy installation and compact design make this bracket a favorite for kitchen hardware.
QSR’s hardware and mounting options work together to create a durable, flexible solution for restaurant kitchens of all segments and sizes.

Features

Strong-rolled steel construction
Durable powder-coating finish
Table-top, ceiling or wall mounting
Standard 75 mm and 100 mm VESA mount
Built-in cable management
Modular controller, bump bar and power supply brackets
Adjustable height bump bar bracket
Locking bump bar bracket
Optional stainless steel bump bar mounting bracket
Monitor quick-release

QSR Kitchen Video Bracket Configurations and Instructions

Additional instructions on other QSR bracket configurations are detailed in the documents below:

https://www.qsrautomations.com/products/mounting/kds-mount/

https://www.qsrautomations.com/products/mounting/restaurant-adapter/

Related Articles

Edit the "Content by Label" macros and configure the macros to show relevant content based on this page. If there are other articles that don't appear in the search, manually insert a link to it below in the See Also section.

Page:

QSR KDS - Kitchen Chits Customization
Page:

Allergen Menu Item Setup (Allergies Configuration)
Page:

Configuring SMS Notifications
Page:

QSR KDS Setup - RESTful API Configuration and Details (1777 and above)
Page:

Setup: Xceed - QSR
Page:

Quick Service Restaurant (QSR)
Page:

QSR CSK Network Requirements
Page:

QSR Related Terminal Interfacelinks *(Do not use with REST API Mode)
Page:

QSR - Order Ready - Updated GUI for POS and Kiosk
Page:

QSR and KDS Troubleshooting Steps
Page:

Setup - MicroPlus Kitchen Printing System
Page:

QSR Setup Walkthrough
Page:

QSR - POS Mode Functionality Notes (2017)
Page:

QSR KDS - Hardware Quick Installation
Page:

QSR Specifications and Features Document (PDF)

See Also:

Overview

Quick Service Restaurant (QSR) solutions are used by Volanté to improve efficiency in food service operations. These QSRs are provided by QSR Automations, and serve to relay information from kiosk or cashier orders to a Kitchen display.

The QSR Xceed is one of several QSR products used by Volanté. It was designed to take the place of previous Kitchen Printer Solutions, and replace them with a newer, simplified monitor system, where each monitor would control and route ordered items between each other.

Its portable design and structure also leaves more valuable space in storefronts and kitchen counters for staff to make use of.

This software can be used for both Table Service and Fast Food Service. In addition, this system benefits the customer, saving them paper and utilizing a Screen in tandem with either a Bump Bar or a Touch Screen solution. For additional flexibility, both options can be used at once.

QSR Xceed works best with Volanté Build Version 1620_0060 or higher.

Reference Guides and Process Documents

QSR Guide and Specifications

Revision: 1.5

Last updated: Nov 23rd, 2020

Dropbox: https://www.dropbox.com/s/k1zyx51b041gtnf/QSR_Guide%2BSpecifications_2020_23.pdf?dl=0

Physical Configuration of QSR, KDS, Bump Bar

Preparation

Begin preparation by understanding how the QSR hardware and software is configured.

Volanté has specialized servers intended to run the QSR Server software in order to ensure reliability of its operations. For additional security, a second “redundancy server” is an asset that will allow your QSR system to stay up and running in the event of server failure.

Hardware Needed

1 Main server and an additional redundancy server (Optional)
- These servers are supplied, built and configured by Volante Systems. Their compact design allows them to be placed almost anywhere at the Store site, including directly behind the monitor if required.
1 QSR device per Kitchen Display Screen (KDS)
1 Network Cable for the QSR Device to connect to the KDS
1 Touch Screen Monitor or Standard Monitor for displaying orders.
- The recommended size is 19" (Including all necessary communication and power cables - Touch required to be USB)
1 Bump Bar device (Optional)
- Allows chefs to manage incoming orders and notify staff outside of ready orders.
- This is not required if the store site makes use of a Touch Screen.
Kitchen Printer - Epson TMU220B (Optional) or Receipt printer - Epson TMT88IV
- These printers can be used to print to after an order is bumped.
- Often they are used by the Expo to print a chit for the runner after he removes the order from the screen
- An additional printer also be used as backup solution for printing receipts.
Q-Bracket or VESA Mount for the Monitor
- Configure a kitchen display solution with the number of cords displayed to a minimum. The QBracket mounting option keeps your hardware components stacked behind your monitor. This mounting hardware gives you space options for your kitchen, allowing your monitors to be mounted on the table, wall, or ceiling.
- Standard 75 mm and 100 mm VESA mount
- Optional stainless steel bump bar mounting bracket
QSR Software - For more details, please speak with your sales representative for options on software to meet your needs.

Example 1

Figure 1: A KDS configured next to a Bump Bar on a service countertop.

Example 2

Figure 2: A QSR situated behind a KDS. A Bump Bar is wired to the setup on the post below.

Workflow of QSR and KDS

At the Kiosk, a cashier or waitstaff enters in an order.
When an order is entered into the POS by the wait staff it is displayed on the monitor (similar to older methods of printing orders to a docket).
The next order is fired (sent to the display) and displayed next to the first; and this continues for each additional order. These displays are configured to receive orders via an xCeed unit (or similar QSR server system) in the kitchen.
The KDS will display all the orders that are coming in and sequence them in your preferred way (time, time by course, rush orders etc).
Chefs will view the order on their KDS screens. Chefs are prompted to Prep the order, indicated by this display. This prompts them to proceed with preparing the item.
Extra information for the order can be displayed. Warnings or states of preparation are indicated by color coding.
When the order is prepared, Chefs can then select “Order Ready”. This is done via the Bump Bar buttons. When this is done, the Order is “bumped” off the display to indicate the item’s completion.
This status change is sent to the QSR device. The Chef’s Order confirmation is sent to a kitchen printer, where a chit is printed out to confirm it is ready. This chit includes information for the waitstaff, such as time, table, order name, etc.

Specifications

ePic (currently unused by Volanté)

xCeed

QSR’s xCeed kitchen controller is built with the same industrialized construction as the ePic controller, however it provides the capability for running graphical displays available with QSR’s ConnectSmart Kitchen. The xCeed offers enhanced options making it suitable for all kitchens and configurations.

Features and Benefits

Support for international character sets
Audio output port
Landscape and portrait mode compatibility
Locking VGA, Ethernet and power connections
PS/2 connection for QSR bump bars
Supports touch screen monitors and serial printers
Three USB ports
Power circuit protection and watchdog timers
Compatible with QSR's graphical and text-based displays
Compatible with third party text-based Kitchen Display Systems
Advanced diagnostics when managed by QSR's ControlPoint

Included with xCeed Package

QSR’s xCeed Kitchen Controller
Bump Bar – connects to xCeed via PS/2 connection
Power Supply

QSR xCeed Specifications

FEATURE	SPECIFICATION
Operating System	Microsoft Windows® CE
Memory	256 MB SD-RAM
File System	8 GB SD Flash Memory
Graphic Options	1024x768, Wide Screen, Rotated Video Support
Networking	10/100 Ethernet LAN
I/O Ports	1 Locking Power 1 PS/2 1 RJ-45 1 RS-232 Serial 1 VGA 3 USB (1 Rear, 2 Front) 1 3.5 mm Audio Out
Expansion	Capabilities Internal USB Header
Chassis	Plastic with Metal End Plate
Dimensions	1.75” x 7.25” x 6.88” (H x W x D)
Weight	16 ounces
Power	Power Surge and Overvoltage Protection External Switching Power Supply Input: 100-240 VAC, 50-60 Hz Output: 9 VDC, 1.7A Regulated
Environmental	10° – 50° Celsius Internal Temperature Sensor
Certifications	FCC Part 15, Class A, EN55022 (1944) Class A, CE, EU RoHS, WEEE, CCC and China RoHS, BSMI, MIC, C-Tick, NOM, Postel, SIRIM

eXpert

The eXpert has an industrial design that offers an aluminum and steel enclosure, a powerful processor running the Microsoft WES7 operating system, and extensive connections. The eXpert is an excellent option for users wanting high resolutions, full screen video, redundancy protection, desktop applications, and ConnectSmart server-based applications.

Features and Benefits

Rugged and compact construction built to last
Support for desktop applications, browser-based content, audio, and video
Landscape and portrait mode compatibility
Locking VGA, Ethernet and power connections
PS/2 connection for QSR bump bars
3 USB 2.0 ports
Optional hard drive for additional storage
HDMI video output and audio output ports
Power circuit protection and watchdog timers
Compatible with QSR's graphical and text-based displays
Compatible with third party text-based Kitchen Display Systems

Included with ePic Package

QSR’s ePic Kitchen Controller
Bump Bar – connects to ePic via PS/2 connection
Power Supply

QSR eXpert Specifications

FEATURE	SPECIFICATION
Operating System	Microsoft Windows Embedded Standard 7E
Memory Options	2GB SO-DIMM DDR3, 4GB SO-DIMM DDR3
File System Options	16 GB microSD, 32GB mSATA SSD, 64GB mSATA SSD
Graphic Options	Up to 1920x1080, Dual Video Output, Wide Screen, Rotated Video Support
Networking	10/100/1000 Ethernet LAN
I/O Ports	1 Locking Power 1 PS/2 1 RJ-45 1 RS-232 Serial 1 VGA 1 HDMI 3 USB 2.0 (1 Rear, 2 Front) 1 3.5 mm Stereo Audio Out
Boot Options	Software Controllable Options for microSD, mSATA SSD, External USB or PXE Boot
Chassis	Extruded Aluminum with Steel End Plates
Dimensions	1.75” x 7.125” x 6.88” (H x W x D)
Weight	2.65 lbs.
Power	Power Surge and Overvoltage Protection External Switching Power Supply Input: 100-240 VAC, 50-60 Hz Output: 9 VDC, 2.0A Regulated
Environmental	Ambient Air Operating Temperature 5° – 45° Celsius Internal Temperature Sensor CPU-Based Temperature Sensor with Auto Shutdown
Certifications	FCC Part 15, Class A, EN55022 (1944) Class A, EU RoHS, CE, WEEE

Brackets

Q-Bracket

The Q-bracket is piece of equipment that allows users to configure cable setups cleanly and efficiently by running them through pole structures. This allows clients to run a kitchen display solution while keeping hardware safe, and reducing the number of cords displayed to a minimum, maintaining them even in harshest of kitchen environments with QSR’s kitchen display system mount. The Q-Bracket mounting option keeps your hardware components stacked behind your monitor with its interchangeable, modular design. This mounting hardware gives you options for your kitchen, whether your monitors need to be mounted on the table, wall, or ceiling.

Built-in tie-wrap holes keep wires secure and out of sight to increase the safety in your kitchen areas. A quick release adapter allows monitors to be swapped out without the use of tools. The QBracket’s quick and easy installation and compact design make this bracket a favorite for kitchen hardware.
QSR’s hardware and mounting options work together to create a durable, flexible solution for restaurant kitchens of all segments and sizes.

Features

Strong-rolled steel construction
Durable powder-coating finish
Table-top, ceiling or wall mounting
Standard 75 mm and 100 mm VESA mount
Built-in cable management
Modular controller, bump bar and power supply brackets
Adjustable height bump bar bracket
Locking bump bar bracket
Optional stainless steel bump bar mounting bracket
Monitor quick-release

QSR Kitchen Video Bracket Configurations and Instructions

Additional instructions on other QSR bracket configurations are detailed in the documents below:

https://www.qsrautomations.com/products/mounting/kds-mount/

https://www.qsrautomations.com/products/mounting/restaurant-adapter/

Related Articles

Edit the "Content by Label" macros and configure the macros to show relevant content based on this page. If there are other articles that don't appear in the search, manually insert a link to it below in the See Also section.

Page:

QSR KDS - Kitchen Chits Customization
Page:

Allergen Menu Item Setup (Allergies Configuration)
Page:

Configuring SMS Notifications
Page:

QSR KDS Setup - RESTful API Configuration and Details (1777 and above)
Page:

Setup: Xceed - QSR
Page:

Quick Service Restaurant (QSR)
Page:

QSR CSK Network Requirements
Page:

QSR Related Terminal Interfacelinks *(Do not use with REST API Mode)
Page:

QSR - Order Ready - Updated GUI for POS and Kiosk
Page:

QSR and KDS Troubleshooting Steps
Page:

Setup - MicroPlus Kitchen Printing System
Page:

QSR Setup Walkthrough
Page:

QSR - POS Mode Functionality Notes (2017)
Page:

QSR KDS - Hardware Quick Installation
Page:

QSR Specifications and Features Document (PDF)

See Also:

Browser not supported