Setting up Volanté

QSR Xceed is the latest advanced version of the QSR software. It was designed to take the place of previous Kitchen Printer Solutions and replace them with a monitor system, where each monitor will control and route items between each other.

This software can be used for both Table service and Fast Food service. One of its many benefits is saving the customer on paper by using a Screen with either a Bump Bar or a Touch screen solution, and for additional flexibility, both options can be used at once.

QSR Xceed is designed to work best in Volanté Build Version 1620_0060 or higher.

Preparation

Before installing your software, it is important to understand all the hardware required for this setup.

Volanté has specialized servers intended to run the Xceed Server software for the most reliable operations. For additional security, a second redundancy server is an asset that will allow your QSR system to stay up and running in the event of server failure.

What you need:

1 Main server and an additional redundancy server (Optional)
- These servers are supplied, built and configured by Volante Systems. Their compact design allows them to be placed almost anywhere at the Store site, including directly behind the monitor if required.
1 Xceed device per Kitchen Display Screen (KDS)
1 Network Cable for the Xceed Device
1 Touch Screen Monitor or Standard Monitor.
- The recommended size is 19" (Including all necessary communication and power cables - Touch required to be USB)
1 Bump Bar device (Optional)
- This is not required if the store site makes use of a Touch Screen.
- For complete flexibility, both can be used at the same time.
Kitchen Printer - Epson TMU220B (Optional) or Receipt printer - Epson TMT88IV
- These printers can be used to print to after an order is bumped.
- Often they are used by the Expo to print a chit for the runner after he removes the order from the screen
- An additional printer also be used as backup solution for printing receipts.
VESA Mount for the Monitor.
QSR Software - For more details, pleas speak with your sales rep for options on software to meet your needs).

Files and Tools you will require:

Keypad Bumpbar Template
Control Point Software (to manage the Devices)
CSK 5.3 Documentation
CSK 5.3 Installation files
CSK 5.3 Kitchen Installation files only
Message Capture software
Socket Monitor
TS Connect - Generally not needed
Virtual Display clients for the software
Default Sale Dataset
CSK Direct TCP configuration Tool

Please speak to Volante Support Staff on how to acquire these tools and files.

Setup Instructions

Perform initial install setup (install) (Mix the Ingredients. Install the software or tools, put things together in their place, Initial setup)
Finalize install (Bake / Put in all site specific information or unique data or work that is necessary to meet the unique requirements of the task)
sc create "QSR Automations TS Connect" binpath= "C:\ProgramData\QSR Automations\ConnectSmart\11.0.25.0\Bin\KdsTsConnect.exe"
1. In the Kitchen builder pro you will first need to setup the Routing Categories
2. Next you will need to setup Terminal Groups
  1. ext join them in Routing Schemes
3. Test (Taste Test / Test to make sure all is setup correctly and working as needed, if something was missed, Change as needed, repeating steps above)
Presentation (Put on the icing and clean up prep station / Make sure that everything is presentable and working as it should, cleanup work area, tie down everything)
Close Task (Serve the Cake or pack it up for delivery / Installs: Do documentation, show customer, get sign off and more ; Software / Hardware prep, verify all is working and verify with customer, package for shipping and such as needed.
#8. Additional notes, ideas and strategies to help the above go quick and smooth (Quick Cheat List) Pictures that can show the end product.
#9 References that can help should you run into issues in the above steps. (Trouble Shooting)
1. #10.Other related documents that could help or direct them to what they are looking for
ctrl shft f10 to shut down TS connect.
Ctrl+Shift+C to close

Ctrl+Shift+K to close Kitchen connect.

Menu Item Cook Time

Allows for configuring menu item cooktime in conjunction with QSR. Can be used to overwrite default cooktime = 0 and enter new cooktime in the InterfaceLink

Interface Link: COOKTIME:X
- Where X is number of seconds
For more information, QSR Setup

Setting up a Dataset

Setup Routing Categories - Determines the items and how they will route - Often this is DEPARTMENT NUMBER

QSR.. Location to place Datasets
C:\ProgramData\QSR Automations\ConnectSmart\KitchenServer\Datasets

Virtual Displays

Start by downloading this software to use as Virtual Displays Display Client Software

Extract this into your c:\ root directory. Inside you will see 4 stations, these can be copied to make more.

Change the Client Connection Information for Virtual Displays

Edit the files located in C:\DisplayClient Stations\Station 2\Data

ConnectSmartNetwork.xml

Change <StationId>1</StationId> to the station you are trying to control.
Change <IPAddress>192.168.1.60</IPAddress> (in both locations) to be your New QSR Server information
QsrDisplayClient.xml - Should not require any modification.

If you are using a Demo Version you may have to restart the kitchen server software every 2 hours to continue.

Troubleshooting

To see the monitor that the customer is looking at using the Xceed devices simply use VNC to connect to them and see the same monitor. Loading the Display client station will conflict and is not a good idea.

Related Articles

Page:

QSR KDS - Kitchen Chits Customization
Page:

Allergen Menu Item Setup (Allergies Configuration)
Page:

Configuring SMS Notifications
Page:

QSR KDS Setup - RESTful API Configuration and Details (1777 and above)
Page:

Setup: Xceed - QSR
Page:

Quick Service Restaurant (QSR)
Page:

QSR CSK Network Requirements
Page:

QSR Related Terminal Interfacelinks *(Do not use with REST API Mode)
Page:

QSR - Order Ready - Updated GUI for POS and Kiosk
Page:

QSR and KDS Troubleshooting Steps
Page:

Setup - MicroPlus Kitchen Printing System
Page:

QSR Setup Walkthrough
Page:

QSR - POS Mode Functionality Notes (2017)
Page:

QSR KDS - Hardware Quick Installation
Page:

QSR Specifications and Features Document (PDF)

Browser not supported