Overview

This information is current as of Volanté Version 1711_0000.

Volanté uses Price Levels to change prices based on scheduled time periods or designate different pricing for individual terminals or groups of terminals.

Examples include:

Happy Hour Discounts: Offer your guests 1/2 price Martinis from 5:00 - 7:00P.M.
Afternoon Specials: All snacks 15% off
Daily Specials: Wrap Wednesday - $2.00 off regular wrap prices
Price Changes based on Meal Periods: Lasagna price changes from lunch to dinner
Take out Pricing: A terminal providing take out service only may have different pricing than the rest of the restaurant.

The general procedure for setting up Price Levels is as follows:

1. Add a new Price Level

From the Price Levels screen, click New. A dialog box will appear requesting a name of the Price Level.
Enter a descriptive name for your Price Level.
Click OK to save. You are now ready to begin adding items to your Price Level.

2. Add Items to the Price Level

Ensure you have selected the appropriate Price Level from the drop-down menu.
From the Menu Item Options pane on the left hand side, select individual items to add to the Price Level and drag them into the empty space in the Create Price Levels tab. You can also drag entire categories or groups.
You will use the Price Changes field to indicate the changes that will occur to every item in the selected Price Level. Type the applicable price change in the field using the following instructions:

To lower prices by a percentage amount, enter: -(percentage amount)%
To lower prices by a dollar amount, enter: -(dollar amount)
To raise prices by a dollar amount, enter: +(dollar amount)
To set prices to an arbitrary amount, enter: (dollar amount)
Once you save the Price Level, any further Price Changes that you make will be applied to the Original $ and not the New $.
Click Apply Changes. When asked: Are you sure you want to apply the price level changes? Click Yes.
As demonstrated by the example below, this price level allows for a %50 reduction in the price of coffee. The change is reflected in the New $ column.

3. Set up the Schedule for your Price Level

Configure your Price Level's schedule using the Create Schedules tab of the Price Levels screen. Price Levels can be configured for a selected duration of each day. For a Price Level to activate, it must have a start and end time on the schedule.

Example:

Coffee Happy Hour applies from Monday to Friday from 3:00P.M. to 5:00P.M. and gives guests 50% off coffee. This special will not be active on Saturday and Sunday.

Use the drop-downs titled From: and To: to identify the time frames of your specials.
There is no Save button on this screen. Your schedule will automatically be associated with your Price Level and saved.

Price Level Schedules have been designed so that they are based on Close Day hours. Your sites Hours of Operation may be different than your Volanté day period hours.

For example, if you want a special to run from 5:00P.M. one day until 2:00A.M. the next, you are still able to configure it under the original day, because of the hours defined by Close Days (which defaults to 5:00A.M.).

As visible in the example above, this Price Level would apply from Monday at 5:00P.M. until Tuesday at 2:00A.M. It does not interfere with any price levels associated with Tuesday because it is still under the previous day's Close Day.

if you have questions about your designated Close Day or the hours associated with your Close Day, please contact Volanté Support at 1-416-988-6333 and we will be happy to help you identify this.

4. Enable a Price Level

Price Levels must be enabled on terminals. Three options of price level enabling are available:

Always apply selected price level to a terminal.
- This is useful for Price Levels that do not have a schedule and may be used to provide a completely different set of pricing, such as a Take-Out only terminal.
Activate all price levels based on price level schedule.
- This method applies all available price levels and their schedules to the terminal.
Activate only price levels selected for the terminal based on price level schedule.
- This method allow you to select one or several price levels to associate to the terminal.

To enable Price Levels on your terminals:

Navigate to BackOffice and select Hardware (See Figure 3). The Hardware Configuration window will appear.
Select Terminal Setup from the top menu bar (See FIgure 4). This is where all terminal related configurations are performed.

Figure 3: BackOffice - Hardware

Figure 4: Terminal Setup

Always Apply a Selected Price Level to a Terminal

There may be certain terminals that have entirely different price levels than others.

Example:

Take out terminals may have entirely different pricing than other terminals.

From the Hardware Configuration screen, select the Terminal Setup window.
Select the appropriate terminal from the left hand pane that lists all Terminals. The list of available Price Levels will populate.
Click Edit from the bottom and check off the Price Level to apply to that terminal.
Click Save.

Activate All Price Levels at a Terminal based on Price Level Schedules

With this option, all available Price Levels and their schedules will be automatically activated (regardless of whether they are checked off on the Basic Settings tab or not).

From the Hardware Configuration screen, select the Terminal Setup window.
Select the appropriate terminal from the left hand pane that lists all Terminals and navigate to the Advanced Options tab.
Enable the checkbox that says Activate Automated Price Level Switching (based on Price Level Schedules).
Click Save.

Activate Only Selected Price Levels

With this option, only Price Levels that have been selected on the Basic Settings pane will be activated based on their schedules.

From the Hardware Configuration screen, select the Terminal Setup window.
Select the appropriate terminal from the left hand pane that lists all Terminals and navigate to the Basic Settings tab.
Select the Price Levels you wish to apply to this terminal.
Navigate to the Advanced Options tab.
Enable the checkboxes that say:
1. Activate Automated Price Level Switching (based on Price Level Schedules) AND
2. Apply only to selected price levels
Click Save.

5. Perform a Data Synch

After completing all Menu Programming and Price Level configurations, you must perform a Data Synch in order to push the changes out to all the POS terminals.

Follow these instructions for /wiki/spaces/IS/pages/63359044 information.

Following the Data Synch, restart all terminals by selecting Restart Terminals in order to commit changes.

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