Overview

Self Checkout allows customer to checkout items by themselves on the kiosk. This setup is ideal for environments such as cafeterias where customers may gather the desired merchandise, and then proceed to checkout these items by themselves.

Process

Once the customer has started an order (by touching the kiosk home screen), they are directed to the checkout screen. The customer can then proceed to add the desired items to the order and process the payment to complete the order. This process is similar to that of the regular kiosk.

The process can be broken down into the following stages:

Touch the home screen.

If an order contains only scan-able items, users may begin by scanning the items immediately without touching the kiosk home screen. This will immediately take the user to the checkout screen where they may continue to scan additional items.
Select language (if enabled).

Alternate language setup is optional.
For details on setting up an alternate language, see Kiosk - Alternate Language.
Select, Scan, or weigh items.
Process the payment.
Order is complete.

Order Processing

Items may be scanned, weighed, or selected from the menu while on the Checkout screen. Items added to the order will appear in the listing of ordered items on-screen.

Customers cannot delete or change quantities of items by default. If desired customers can be granted this privilege from the BackOffice.
See Allowing Customers to Delete Items under the BackOffice Configuration section below.

Barcoded Items

Each Item must be scanned individually. If multiple quantities of the same item are desired, the items must be scanned repeatedly.

Non-Barcoded Items

Users may select menu items from the kiosk menu by selecting the non-barcoded items button. This will take them to the menu where they may select the desired items by touching menu tiles on the screen.

Once complete they may touch GO TO PAYMENT to return to the checkout screen.

The Add Non-Barcoded and Weight Scale button is not enabled by default and must be enabled in the BackOffice. Note: In 1788 and later, this checkbox must be deselected if there is only one weight scale item in the Kiosk menu set and the user wants to check out more quickly.

See Allowing Customers to Order Non-barcoded Items under the BackOffice Configuration section below.

Items by Weight

Items to be weighed must first be selected from a listing of available weight scale items which are then weighed. Once all weighable items have been added you will be returned to the Self Checkout screen.

See Next Gen Kiosk - Ordering Weighable Items on Self Checkout for details on ordering weighable items.

Cashier Mode: Overriding Items

Items in an order may be overridden by cashiers via Cashier Mode. Cashier mode is an option that allows the cashier to override and edit (or delete) items on an order. The cashier can login to cashier mode during the checkout process. Once the override is complete, the cashier must exit cashier mode so that the customer can continue processing the order, and/or add additional items if desired.

The default behavior can be changed, and customers can be granted the ability to delete items in an order if desired.

See Allowing Customers to Delete Ordered Items under the BackOffice Configuration section below.

Accessing the Override Screen

To access Cashier mode, select the question-mark icon from the Checkout screen.
Cashiers may login by scanning a badge or entering an employee ID (via the keypad).
To enter an employee ID, select the Show Keypad button.
Once logged in, the Checkout screen will reappear, with additional icons appearing alongside each ordered item.
Select the buttons to adjust quantity (a), or delete the item (b).
To exit, select the question-mark icon.
Select YES to exit and return to the Checkout screen.
The customer may now continue processing the order.

BackOffice Configuration

The following configuration options are available for Self Checkout mode which must be enabled in the BackOffice before it can be used on the Kiosk.

Enabling Self Checkout

The following outlines the steps to enable Self Checkout mode:

Select the General Setup module from the BackOffice.
Select Kiosk Config, then select Properties.
Select a scheme from the Kiosk Configuration Schemes pane (left).
Select Self Checkout from the Kiosk run mode drop-down list (center).
The Kiosk run mode setting has two options:
- Regular: Default kiosk operation with Menu Item tiles.
- Self Checkout: Self Checkout enabled without Menu Item tiles.
Select Enable from the Customer login drop-down list (center).
Select Save Changes, to save configuration changes
Select Exit.

Allowing Customers to Order Non-barcoded Items

Users may be granted the ability to add non-barcoded items to an order. This will allow users to select menu items while in Self Checkout mode. This feature is not enabled by default, however it can be enabled via the following setup.

In order to configure the following settings, the kiosk must be operating in Self Checkout mode.

Enable Self Checkout mode and save configuration changes prior to configuring the following setting.

Procedure

Select the General Setup module from the BackOffice.
Select Kiosk Config, then select Properties.
Select a scheme from the Kiosk Configuration Schemes pane (left).
Select the Enable non-barcoded items in self-checkout mode checkbox (center).
- Note: The checkbox, when enabled, allows the customer to select non-barcoded items; when it is disabled (unchecked), it prohibits the customer from selecting non-barcoded items. Additionally, when it is unchecked, it allows the customer to either scan items OR order a weigh scale item. When a weigh scale item is ordered and there is only one weight scale item for the menu set, the self-checkout workflow process will be more expedient. See Allowing Customers to Skip Selection of Single Weight Scale Item for more information.
Select Save Changes, to save configuration changes.
Select Exit.

Ensure Quick Menus have been created in the BackOffice, otherwise menus will not be available for customer to select items from.

Allowing Customers to Skip Selection of Single Weight Scale Item

This procedure will allow customers to expedite the self-checkout process by skipping certain dialog screens (i.e., the 'Please select your weight scale item' screen) when there is only one weight scale item in the Kiosk menu set.

Procedure

Select the General Setup module from the BackOffice.
Select Kiosk Config, then select Properties.
Select a scheme from the Kiosk Configuration Schemes pane (left).
Ensure the Enable non-barcoded items in self-checkout mode checkbox (center) is deselected. Deselecting this checkbox will prohibit customers from selecting non-barcoded items.
Select Save Changes, to save configuration changes.
Select Exit.

Automatically Adding Weight Scale Items

This procedure will allow customers to expedite the self-checkout process by automatically adding weight scale items to the customer's cart and skipping certain dialog screens that display in a regular weight scale order. This procedure is common among major retailers.

This setting is supported in both Self-Checkout and Regular Kiosk modes.

Procedure

Select the General Setup module from the BackOffice.
Select Kiosk Config, then select Properties.
Select a scheme from the Kiosk Configuration Schemes pane (left).
Select Self Checkout or Regular from the Kiosk run mode drop-down list (center).
The Kiosk run mode setting has two options:
- Regular: Default kiosk operation with Menu Item tiles.
- Self Checkout: Self Checkout enabled without Menu Item tiles.
Select the Enable auto add weight scale item to the order checkbox (center).
Select Save Changes, to save configuration changes.
Select Exit.

Allowing Customers to Delete Items

Users may be granted the ability to delete items on an order. This will allow users to delete items selected for an order without the need for a cashier to override the order via cashier mode.

In order to configure the following setting, the kiosk must be operating in Self Checkout mode.

Enable Self Checkout mode and save configuration changes prior to configuring the following setting.

Procedure

Select the General Setup module from the BackOffice.
Select Kiosk Config, then select Properties.
Select a scheme from the Kiosk Configuration Schemes pane (left).
Select the Allow customer item deletes in self-Checkout mode checkbox (center).
Select Save Changes, to save configuration changes.
Select Exit.

Changelog

Prompt for Table / Customer on SCO Kiosk

Added functionality to prompt users for table/customer on Self-Checkout (SCO) Kiosks

Users will have the option to enter table/customer number on SCO kiosks
This will prompt with a selected keyboard, where the end user may enter the table/customer name on the kiosk screen
User inputs will print on KDS and Kitchen Printers
- KDS functionality requires configuration of QSR setup on local environment.

Enable Settings in BackOffice

BO - General Setup - System Config
Setup POS language to be EN and FR
BO - General Setup - Kiosk Setup
Setup Kiosk Config:
1. Self Checkout
2. Enable Table/Customer Name Prompt
3. Enable Skippable
BO – Hardware Setup - Enable Kiosk and use the kiosk profile setup above
BO - Menu Setup
1. Setup menu items to print to kitchen printer and KDS
2. Add them to quick menu
Data Sync
Restart Kiosk

Change Language Settings

Kiosk - Select French Language
Start transaction
If configured correctly, you will be prompted with a french keyboard to enter table / customer name and the ability to skip entering table/cust name

Perform Transaction

Order menu items that prints to kitchen and KDS
Go to payment and complete transaction
Check that the Table / Customer name is printed on Kitchen print and KDS correctly

Ability to Skip

BO - Kiosk Config
Disable Skippable for entering table/customer name
Save
Data Sync
Restart Kiosk
Start Transaction
If configured correctly, you will be prompted to enter the table/customer name without the ability to skip

Setup Details: /wiki/spaces/IS/pages/63351652

Check if you can change the Grid Header Templates in the Kitchen Builder, once configured. Doing so will ensure that the course number does not overlap with the table number.

Setup may differ depending on how the site has configured their QSR setup.

Applies to

Software: Volanté 1777 and later

Hardware: Kiosk

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